Refund policy

We strive to resolve all issues quickly and efficiently. Please help us serve you by reviewing our policy and following the process below:

WE DO NOT ACCEPT RETURNS

Stay Cool Breath sprays are not returnable. However, if your product is damaged or defective when you receive it, you may be eligible for a refund if you follow the policy below. We cannot issue refunds for unused gift card balances.

DAMAGED OR DEFECTIVE PRODUCTS

  • Inspect your order upon receipt and contact us immediately if an item is damaged or defective so we can evaluate the issue and take appropriate action. You must contact us using the correct method below within 48 hours of receipt.
  • If your package shows damage from shipping, take clear photos showing the damage with the shipping label visible in the background and submit them when contacting us. Blurry or unclear images will not be accepted.
  • If your product condition varies significantly from what is shown or described, take clear photos with the shipping label visible and submit them when contacting us. Do not dispose of the item, as we may request it to be returned for further evaluation. Failure to return the item as instructed may prevent a refund from being issued. Blurry or unclear images will not be accepted.
  • Note that only condition issues related to the product itself will be evaluated. Stay Cool Breath Spray reserves the right to update packaging without notice.

WRONG ITEM RECEIVED OR ITEM MISSING

  • Inspect your order upon receipt and contact us immediately if you received the wrong item or if something is missing. You must contact us using the correct method below within 48 hours of receipt.
  • If you received the wrong item, take clear photos with the shipping label visible and submit them when contacting us. Do not dispose of the item. We will provide return instructions. Failure to return the incorrect item may prevent a refund from being issued.
  • If an item is missing, take clear photos of the packaging, all contents received, and the shipping label showing package weight. Submit these when contacting us. Blurry or unclear images will not be accepted. Both the brand and USPS record shipment weights. If records match, you will need to file a claim with USPS.


SHIPMENT NOT RECEIVED

  • Track your package directly with USPS using your tracking number.

    Tracking Your Shipment or Packages | USPS

  • Packages shipped by us are insured by USPS. We are not responsible for lost or stolen packages. If a shipment is not received and USPS provides proof of delivery for the shipment, you must file your claim with USPS and follow their claim process: 

    File a Claim with USPS

    We strongly recommend:
    • Double check your shipping address
    • Monitor tracking updates regularly
    • Ensure a secure delivery location
    • Ship to a location where someone can receive the package
    • Sign up for USPS delivery alerts
    • Check with neighbors or household members if marked delivered


HOW TO CONTACT US

Use the correct contact method based on where you purchased:

Stay Cool US Website - Contact us through our Contact page or website chat support

TikTok Shop - Tap “Get Help” then select “Other Issues” and “Contact Seller”

Facebook or Instagram Shops - Send us a message through our shop profile

Amazon - Contact through Amazon Customer Service or Buyer Seller Messages

REFUNDS

If approved, refunds will be processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.


Updated April 22, 2026